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Goods2load Privacy Policy

Thursday, 3 October 2024

This Privacy Policy (the “Policy”) describes Goods2Load’s policies & procedures on the collection, usage & disclosure of your Personal Data. In this Policy, "we", "our" and “us” refer to Goods2Load.

We're committed to the confidentiality and security of the Personal Data you provide us and will keep your information safe. We'll only ever collect, use and share your information in ways that are described in this Policy. You can update your profile and communication preferences at any time.

Along with our Cookie Policy and Terms of Service, this Policy explains how we collect and handle your information across all of the Goods2Load services, including the mobile app and the Goods2Load website, and other services such as our customer service or user research channels (together, the “Platforms”). By using our website or any of the functionalities provided on it, you hereby Consent to the collection of your data by Goods2Load. We'll review this from time to time to make sure it's up-to-date and post the latest version here. When we make significant changes, we'll let you know when you next access our services, or by other communications.

This Policy doesn't cover the collection or use of your information by advertisers or other companies whose products and services we feature on our Platforms, such as airlines, logistic services agents, road cargo, ship companies, activity providers, carbon offsetting providers, insurers and travel compensation specialists (“Transportation Providers”). When you make a booking or purchase with a Transportation Provider, your information will be processed by them in accordance with their own privacy policy and terms and conditions.

We do not intentionally collect personal information from individuals as our services are solely for the use of businesses. However, in the course of providing our services or through interactions on our Platforms, we may inadvertently receive and collect limited personal information (e.g., names, business email addresses) from business representatives or through website cookies. To the extent that any Personal Data (as defined below) is collected, this Policy shall be applicable to such Personal Data.

Please note that our Platforms are not intended for individual with no business, or children under 18 years of age, and nobody under the age of 18 should provide any information to Goods2Load via our Platforms or otherwise. We don't knowingly collect Personal Data from anybody under 18, and we will delete any Personal Data that we learn has not been provided by, other than with the express authorization of, the child's parent or legal guardian.

The terms of this Policy are without prejudice to any separate contractual terms you may enter with us, which shall prevail over the terms of this Policy. Notwithstanding anything stated to the contrary in this Policy it is clarified that unless any provisions contained in any separate agreement signed between you and Goods2Load is in violation of any legal provision, the agreement signed between you and Goods2Load shall supersede and prevail over this Policy.

Definitions:

The following terms, that have been subsequently referred to in this Policy, have the below meanings in line with the Applicable Laws. To the extent that any words have not been defined herein, they shall be deemed to have the same meaning as in the Terms of Services.

Business Data means any information relating your business as an identifiable legal entity. This may include information such as your company name, the name of your company’s authorised business representative, contact details, trip itinerary, internet protocol (“IP”) address, cookie strings or device IDs, as well as information that we store alongside such identifiers, such as how you use our Platforms.

Personal Data for the purpose of this Policy is defined as any data relating to an identified natural person, or a natural person who can be identified, directly or indirectly, through the linking of data, by reference to an identifier such as his name, addresses, contact number, voice, picture, identification number, electronic identifier, geographical location, or one or more physical, physiological, cultural or social characteristics. For the purposes of this Policy, the term "Personal Data" may also encompass “Business Data” where applicable and the two terms may also be used interchangeably.

Processing (and all forms of the word) for the purpose of this Policy is defined as any operation or set of operations performed on Personal Data or set of Personal Data, whether or not by automated means. This Processing includes collecting, storing, recording, organizing, adapting, modifying, circulating, altering, retrieving, exchanging, sharing, using, characterizing, disclosing Personal Data by broadcasting, transmitting, distributing, making available, coordinating, merging, restricting, blocking, erasing or destroying it or creating forms thereof.

Consent is where a user authorizes a third party to Process his/her Personal Data, provided that this consent indicates, in a specific, clear, and unambiguous manner, that he/she accepts the Processing of his/her Personal Data through a clear positive statement or action.

Why do we use Personal Data?

Without information we can't help you to plan and book the perfect transportation service for your business or make our Platforms and other services the best they can be. So, when you use our Platforms or otherwise interact with us, we collect, use, store and share some Personal Data.

What Personal Data do we collect and where does it come from?

Personal Data is collected in three ways:

  • You give it to us: For example, you may provide us with Personal Data when you log in, create an account, sign up to marketing emails or solution finder, contact us for customer support or otherwise communicate with us. This type of Personal Data is provided voluntarily, but if you decide not to provide certain categories of Personal Data then aspects of our Platforms and other services won't work (for example, you cannot sign-up to marketing or solution finder without providing us with your contact details).
  • We generate or collect it automatically: We generate or collect some information from your computer or device automatically as you use our Platforms or otherwise interact with us. Depending on the Platform you are using and your privacy settings, this will include information like your IP address, cookie identifiers, location, the device and browser you're using, and how you use and interact with the Goods2Load Platforms and certain third-party websites. Some of this information is generated or collected via cookies and similar technologies. For more information, see our Cookie Policy.
  • We receive it from third parties: Sometimes we're given information about you from third parties - for example, if you come to our Platforms via a promotional partner, or when you log into your Goods2Load account using our social network login feature. We might also receive Personal Data from third parties with whom we collaborate for marketing and advertising purposes, depending on the initiative. Where this is the case, you will be provided with further information in advance.

The types of Personal Data we Process as a business.

Depending on how you interact with us and your privacy settings, we may collect and Process the following types of Personal Data:

  1. Contact Information such as:
    - name, address, email address, and telephone number.
  2. Identification Information such as:
    - ID information (which may contain information like your name, address, gender, nationality, and date of birth).
  3. Transportation Information such as:
    - business name record (“BNR”), ID or license information, travel itinerary and other information relating to the services provided;
  4. Account Information, if you choose to create an account and populate your profile, such as:
    - bidentification information (see above);
    - solution finder scheme information.
  5. Device and Location Information such as:
    - operating system;
    - non-specific location based on your IP address;
    - specific location data derived from your mobile device (if you choose to grant us access to this).
  6. Usage Information such as:
    How you interact with our Platforms and communications, including time you spend on our Platforms, searches performed, click per Transportation Provider, Click per offer, filter modification and the pages, features or functionality you have accessed, links you have clicked to be redirected to or from our Platforms (including, for example, the identity of the Transportation Provider you are redirecting to and the type of travel service you have selected). Depending on the Platform you are using and your privacy settings, some of this data will be collected or generated using cookies - for more information, see our Cookie Policy.
  7. Preferences Information you have communicated to us, such as:
    - Specific Consents you have given or declined, email and push notification preferences and cookie preferences;
    - Preferred language, locale, currency and airport, seaport, roads for collection and delivery.
  8. Communications Information such as:
    - The content of communications we send to and receive from you, including feedback, help requests and queries;
    - Information about those communications, such as time and date sent and how you interact with communications we send to you (for example open rate and click- through rate).
  9. User Generated Content such as:
    - Content you upload to our Platforms or which relate to our Platforms (such as photos, preferences, reviews and prompts you enter into AI- powered language models we may make available to you on our Platforms) and information about the content, such as the time and date associated with that content;
    - Your engagement with us on social media platforms (such as Instagram, Twitter, Meta or Google) including comments, photos, videos, and publicly available information about your social media account (such as your username).
  10. Third-Party Log-In Information:
    - If you choose to create a Goods2Load account via a third-party, we may automatically receive Personal Data about you from that third party, such as your email address, name and other contact details. The Personal Data we receive will vary depending on the information that you have provided to the third party and your preferences within the third-party platform (for example, you may have enabled Apple's 'Hide My Email' functionality). Please refer to the relevant third party's privacy policy for further information.
  11. Profiling Information:
    We combine information that we collect, generate, or receive (as described above) to understand you and your interests better, so that we can personalize our Platforms, services and advertising for you. We do this by drawing inferences about your preferences and interests from the combined data.

We don't routinely collect special category Personal Data (these are more sensitive types of data, such as information relating to your health, religion or ethnic origin). However, you may choose to provide us with information which reveals this type of data - for example, if you contact our customer services team to inform us about these personal aspects. You may also choose to provide us with this information if you participate in relevant types of market research or user testing - for example, if you provide feedback on the accessibility of our Platforms.

We only use your Personal Data where:

  • Necessary for us to perform a contract with you, or facilitate a contract between you and a Transportation Provider;
  • Necessary to pursue our or others' legitimate interests;
  • Necessary to exercise legal rights or comply with legal obligations; or
  • You've given us your Consent.

How and why we use your personal data.

We use your Personal Data to:

  1. Make our Platforms work.
    - We generate results in response to your search queries, for example providing you with a list of the flight, ship or truck options that best meet your requirements;
    - We ensure that our Platforms and services are accessible and usable (for example, making sure that we display our services correctly based on the type of device you are using).
  2. Facilitate bookings and purchases.
    - Where you find a transportation option that you'd like to book or purchase, we redirect you to the Transportation Provider's platform along with the information necessary to enable them to recognize you and the trip option you had selected on our Platforms. This information includes details of your travel search and data about your browser/device.
  3. Send you important communications about:
    - Your Goods2Load account;
    - Other essential information, such as important changes or updates to our services.
  4. Provide customer services.
    - We respond to communications you send us about our services or your account.
  5. Maintain your Goods2Load account.
    - We create and maintain your Goods2Load account (if you have one) and provide you with the benefits associated with having an account.
  6. Performing a Contract.
    - We use Personal Data to deliver our services or facilitate the performance of a contract such as a booking with a Transportation Provider.

We may use essential cookies and similar technologies on your device for some of these purposes, as explained in more detail in our Cookie Policy.

Legitimate interests

We use Personal Data as necessary to pursue our legitimate interests, or those of third parties. Where we Process your Personal Data based on legitimate interests, we will only do so where your own rights and freedoms are not unfairly impacted. In particular, we use Personal Data to:

  1. Make Platforms work.
    - We identify and correct faults with areas of our Platforms through use of information like browser type, operating system, locale, language and general site activity, along with any specific feedback you choose to provide to us from time to time.
  2. Perform Analytics and Improve our Platforms.
    - We evaluate how, when and why businesses use our Platforms. For example, we identify which trip routes and Transportation Providers are most popular, which features on our Platforms are interacted with most often, and how people engage with our communications;
    - We use this information to identify travel trends and to analyse and improve the Platforms and trip options we offer;
    - We also make information about trip trends available to Transportation Providers and other third parties who want to use these insights to inform decisions about their own products and services;
    - We also make information about your choice of preference in terms of Transportation Providers and solution selected to third parties.
  3. Personalise your experience to make our Platforms as helpful and relevant as possible.
    - We show you information or travel options that we believe are most relevant to you;
    - We use your business location to predict which airport you are likely to want your goods to depart from or arrive back to;
    - We tailor marketing communications (if you've asked us to send these to you) and adverts to reflect what we believe will be of interest to you;
    - Personalisation involves us creating a profile for you based on information you provide to us - such as when populating your account profile, or when subscribing to alerts. For example, where we know that you've recently considered booking a sea service from Kuwait to Somalia on our Platforms, we may display a message to you asking whether you'd like to search for a road service in Somalia, or include information about trucks in Somalia in your email newsletter;
    - To make sure that our personalization is as relevant and helpful as possible, we use your data to train our machine learning algorithms. We will not use directly identifying information for these purposes.
  4. Ensure Security and Prevent Fraud.
    - We implement security measures on our Platforms and conduct fraud-prevention activities;
    - We use information about your device (such as brand, model, operating system, settings and browser) and the network you are connected to (such as IP address, domain, carrier) to identify suspicious activity;
    - For these purposes, we might make automated decisions about you which may result in us blocking your access to the Platforms. If you are affected in this way and wish to discuss or appeal an automated decision then please contact us.
    - Furthermore, you agree that we may use Personal Data provided by you in order to conduct applicable KYC checks in compliance with prevailing UAE Anti-Money Laundering regulations and any other relevant law(s) in your respective jurisdictions in this regard. Personal Data that you provide may also be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
  5. Perform Customer Satisfaction Surveys and Market Research (where Consent is not required).
    - We may contact you to invite you to participate in customer satisfaction surveys, market research or user testing;
    - We may record and analyze any feedback that you choose to provide to us.
  6. Send Transportation Alerts and Marketing Communications (where Consent is not required).
    - We will send you alerts and updates if you ask to receive these - such as trip solution find;
    - We will send you marketing communications which we think will be of interest to you. You can ask us to stop sending these at any time.
  7. Keep Records and Run our Business.
    - We use information for internal administrative and reporting purposes;

Aspects of some of these activities (such as analytics and personalization) will be performed based on Consent (where you choose to grant it) rather than legitimate interests. See the Consent section below and our Cookie Policy for further information.

When is Personal Data shared with or collected by third parties?

Personal Data is made available to certain companies who process information on our behalf, to enable us to operate our Platforms and deliver our services. We may transfer Personal Data to our service providers, partners, suppliers, professional advisors, public and governmental authorities, including for KYC, fraud prevention or law enforcement purposes or third parties in connection with a (potential) corporate or commercial transaction. Such third parties may be located in other countries. Transportation Providers with whom you make a booking or purchase by being redirected through Goods2Load (like air cargo, sea cargo and road cargo or logistic agents) will use your data in line with their own policies. Companies that advertise via our Platforms or with which we otherwise collaborate may also collect your information for their own purposes.

We share Personal Data with selected third parties which provide us with a variety of services (“Third-Party Processors”). We require Third-Party Processors to undergo a security review and agree under contract with us to, amongst other things, keep Personal Data secure, comply with applicable data protection laws, and only use it for the purposes we have instructed.

The types of Third-Party Processors we may share your Personal Data with include:

  1. Providers of email management and distribution tools. For example, if you sign up to receive Goods2Load newsletters or other marketing messages we will send these to you using a third-party email distribution tool;
  2. Providers of security and fraud prevention services. For example, we use these providers to identify automated software agents that might disrupt our services or to prevent misuse of our APIs;
  3. Providers of data aggregation and analytics software services;
  4. Providers of tracking tools. For example, we use these tools to identify when you click on a link on the Platforms and redirect to a Transportation Provider's platform;
  5. Providers of customer service software platforms. These assist us in communicating with you and providing customer support to you - for example, via our online help centre;
  6. Providers of customer satisfaction and market research services. These assist us in inviting you to participate in these surveys or research, recording your feedback (if you choose to provide it) and helping us to understand your feedback;
  7. Providers of online cloud storage services and other essential IT support services. These enable us to operate our business and run our internal and external services.

Unlike Third-Party Processors, certain trusted companies will process your Personal Data as a separate controller, which means that they determine how and why your Personal Data is used rather than Goods2Load:

  • Transportation Providers. We may disclose Personal Data to Transportation Providers where necessary to assist you with business queries or issues you raise with our customer services team. You may review the Transportation Provider's privacy policy and terms and conditions first to understand how the Transportation Provider will use your information in advance of making your booking or purchase.
  • Fraud Prevention Partners. In order to prevent and detect fraud, we may share information about you with the fraud prevention services providers we cooperate with. We may also share Personal Data with Transportation Providers for their, or our, verification and fraud- detection purposes.
  • Advertising Partners. Depending on the Platform you are using and the privacy choices you make, certain information may be collected from you by third parties such as advertisers, marketing networks and affiliates using cookies and similar technologies. We may also collaborate with selected companies to understand more about our users’ interests, for example, by identifying how users engage with third- party brands or to improve our advertising campaigns.
  • Brand Collaborations. Where necessary, we will share Personal Data with third parties with which we collaborate on joint initiatives, such as promotions or competitions. These third parties may send you electronic direct marketing communications (for example, promotional emails), if you choose to Consent to this.
  • Disclosing information for legal and other reasons. We will disclose Personal Data where necessary to enforce our Terms of Service or other agreements, or as part of a corporate transaction or proceeding such as a merger, financing, acquisition, bankruptcy, dissolution, or a transfer, divestiture, or sale of all or a portion of our business or assets. We may also disclose Personal Data if necessary to prevent, detect or prosecute unlawful (or suspected unlawful) activities, including fraud, or where necessary to respond to legally binding requests (for example, from law enforcement agencies), legal claims or to enforce our own legal rights and remedies. Further for any other purpose disclosed to you at the time we collect the information or pursuant to your Consent.

Where do we Process Personal Data?

Goods2Load utilizes Google Cloud, a third-party cloud service provider, to store and process Personal Data. All Personal Data collected by Goods2Load is securely stored and processed on Google Cloud servers, which represent to be compliant with industry standards and regulations for data protection. While we take reasonable steps to ensure the security of your information, including choosing trusted partners like Google Cloud, we are not responsible for the actions or omissions of third-party service providers. By using our services, you acknowledge that the storage and protection of your Personal Data is subject to the terms of Google Cloud’s privacy policy and security protocols, and that Goods2Load cannot guarantee the security of information outside of its direct control.

Your Personal Data is Processed in the United Arab Emirates, where Goods2Load is headquartered. Third parties with which we share Personal Data may process your Personal Data outside of the country in which you are based. For example, if you are booking a Transportation Service that operates within a particular country you should expect that your Personal Data will be transferred to, and be processed by, Transportation Providers in that country.

The laws and regulations in these countries may not provide the same level of protection of Personal Data as the regulations in your own country. However, we'll put safeguards in place to protect your data when it is transferred. Where we transfer Personal Data from the Middle East Economic Area to a location outside the Middle East Economic Area which does not offer an adequate level of protection for Personal Data, we will put in place appropriate safeguards to ensure that the Personal Data is adequately protected in that location, most often by applying United Arab Emirates Commission-approved standard contractual clauses or relying on the relevant third party's approved Binding Corporate Rules.

How is Personal Data used for advertising?

You’ll see adverts when you use our Platforms and might also see adverts about Goods2Load when you’re on other platforms. These adverts will come from us or from third parties and may be personalized to make them more relevant to you. The Business data used to personalize adverts may include information you’ve provided to us by creating an account, or through cookies and similar technologies (you can find out more in our Cookie Policy).

Adverts on third-party platforms

Goods2Load partners with affiliate network and marketing services providers such as Meta (“Third-Party Ad Solutions”) to market and advertise our services on third-party websites and applications and measure the effectiveness of the advertising campaigns. Such activities include creating audiences for Goods2Load advertisements of other individuals who have similar characteristics to you based on the information our Third-Party Ad Solutions hold about you; and including you in 'custom audiences' which will receive Goods2Load advertising content. Each of our advertising partners has its own policies, and you may read the third-party platform’s policies for information on their policies on user data privacy.

Do we use cookies or similar technologies?

We use cookies and similar technologies to help deliver and optimize our Platforms, improve your experience and for advertising purposes, depending on which of our Platforms you are using and your privacy settings.

Please see our Cookie Policy for more information and details on the types of cookies and similar technologies we use.

How long do we store Personal Data?

We keep Personal Data only for as long as we need to, in relation to the Business Data only, and as long as it is required by Applicable Laws. This depends on the purposes for which Personal Data was collected, and whether we have a continuing need or obligation to retain Personal Data for a certain period. If we no longer have a need to Process your Personal Data, we will delete it or make sure that it no longer identifies you. If you would like further information about retention periods, please contact us. You can ask us to delete your Personal Data in certain circumstances.

How do we keep Personal Data secure?

Safeguarding your privacy is embedded in our culture and we use a combination of industry- standard methods to protect it. Keeping Personal Data secure is our highest priority. To make sure we maintain a culture of ‘Security & Privacy by Design’, we provide thorough data protection and privacy training, as well as security training to all Goods2Load employees. We develop our services with the goal of using the minimum amount of Personal Data necessary, including through use of data minimisation techniques like anonymisation and pseudonymisation.

No website or app can guarantee complete security, but we have created an organisation- wide security programme designed to keep your Personal Data as safe as possible. It uses a range of technical, organisational and administrative security measures and best-practice techniques, depending on the type of data being Processed. We prioritize the safety and security of your personal data by employing industry-standard encryption, strict access controls and regular security audits. We have a comprehensive incident response plan to address data breaches promptly, adhere to data minimization principles, and ensure third- party service providers comply with our security standards. We also encourage users to protect their data with strong passwords, and to show vigilance against phishing scams.

What are your choices and rights?

If you've got a Goods2Load account, you can visit your profile to manage your account information and marketing preferences. You also have certain data protection rights, which we explain in more detail below. You can exercise these rights by getting in touch with us via our Help Centre.

You have the right to ask us for a copy of your Personal Data, if any; to correct, delete or restrict Processing of your Personal Data; and to obtain the Personal Data you have provided to us in a structured, machine-readable format. In addition, you can object to the Processing of your Personal Data in some circumstances (in particular, where we don’t have to Process the data to meet a contractual or other legal requirement). You may also request the erasure of your Personal Data, including where such Personal Data would no longer be necessary to achieve the purposes for which it was collected. You may object to automated individual decision-making, including profiling or direct marketing purposes.

Where we have asked for your Consent, you may withdraw Consent at any time. If you ask to withdraw your Consent to Goods2Load Processing your data, this will not affect any Processing which has already taken place at that time.

These rights may be limited, for example if fulfilling your request would reveal Personal Data about another person, or if you ask us to delete information which we are required by law or have compelling legitimate interests to keep.

You can take certain actions in your Goods2Load account (e.g. view, edit, and remove certain Personal Data from your profile), or make a request by contacting us electronically via our Help Centre or by writing to us.

If you have unresolved concerns, you have the right to complain to a data protection Supervisory Authority.

Applicable Laws:

This Policy is governed by the data protection laws of the UAE, GDPR (EU), GDPR (UK), and California Consumer Privacy Act (CCPA). Our commitment is to adhere to the highest standards of data privacy and ensure compliance with the relevant legal frameworks.

Who are we and how can you contact us?

Goods2Load is provided by Goods2Load FZ-LLC, a company registered in the UAE. Our company number is: 47010212. Our registered office address is: BIZ00921 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.
If you have any questions regarding this Policy, you can contact us electronically via our Help Centre or by writing to Goods2Load FZ- LLC at BIZ00921 Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.